Question 1

What happens when we miss a website form, call, text, or email inquiry?

Accepted Answer

Etuoria keeps the inquiry visible, helps classify what the customer needs, and supports a consistent follow-up path instead of letting a promising job disappear in a busy day. It is designed to help your team recover the conversation, not pretend the first response never happened.

Question 2

How quickly does Etuoria respond to a new inquiry?

Accepted Answer

Response timing follows the hours and rules you set for your business. That means you can choose when Etuoria should acknowledge and follow up, rather than making an overnight promise that does not fit how your team works.

Question 3

Can we choose the hours when Etuoria replies and follows up?

Accepted Answer

Yes. Your response hours are a business setting, so you can align follow-up with your opening times, on-call cover, weekends, and the moments when a real person can take over. Adjust them as your season or staffing changes.

Question 4

How does Etuoria recover an inquiry that went quiet?

Accepted Answer

Etuoria gives a quiet inquiry a deliberate follow-up path: understand where the conversation stopped, use the playbook that fits, and surface the next useful action to your team. The goal is helpful persistence, not noisy chasing.

Question 5

What does Etuoria cost for a UK home-service business?

Accepted Answer

Etuoria uses straightforward monthly plans for UK home-service operators, with the right level depending on the follow-up coverage and workflow you need. The pricing page shows the current options and what each is intended to help with.

Question 6

Is there a pilot for owner-led heating, plumbing, or HVAC businesses?

Accepted Answer

Yes. The pilot is for owners who want to test a tighter inquiry recovery loop against the reality of their own jobs, team, and response habits. Share your details and the pilot conversation can start with the gaps you already see.

Question 7

Can Etuoria qualify leads and keep follow-up consistent without adding another office admin?

Accepted Answer

Etuoria can help collect the signals your team uses to decide what deserves attention, keep the next step consistent, and reduce the memory work around follow-up. It supports your operating judgement; it does not replace the person who knows your jobs and customers.

Question 8

Can we control the follow-up playbooks and messaging?

Accepted Answer

Yes. Follow-up should sound like your business and reflect how you handle different inquiry types. Use playbooks to shape the sequence, tone, and handoff rules instead of accepting a one-size-fits-all script.

Question 9

Will Etuoria quote jobs, diagnose unsafe work, promise availability, or replace a qualified engineer?

Accepted Answer

No. Etuoria is for inquiry handling, qualification support, and follow-up coordination. It should not invent a quote, diagnose a safety-critical issue, promise a slot your team has not confirmed, or stand in for a qualified heating, plumbing, or HVAC professional.

Question 10

When does a real person need to take over, and how do we get started?

Accepted Answer

A real person should take over when the customer needs judgement, a confirmed quote or appointment, a safety decision, or an answer outside your configured playbook. To get started, tell us how inquiries arrive today and where the follow-up currently breaks down.